Shipping policy

Order Processing Time

All orders are processed within 1–3 business days. Please note that orders are not processed, fulfilled, or shipped on weekends or public holidays.

We work to prepare every order as quickly and carefully as possible. However, during periods of high demand, order processing and shipment may experience delays of a few additional days. We kindly ask that you allow extra transit time for your delivery during these periods.

If there is a significant delay with your order, we will notify you by email or telephone using the contact information provided at checkout.

Domestic Shipping Rates And Estimates

Shipping costs are calculated and displayed at checkout before your order is completed. This allows you to review the available shipping cost clearly before confirming your purchase.

We currently offer the following shipping option:

Standard Insured Shipping: 7–15 business days

Please note that delivery timeframes are estimates and may vary depending on the destination, carrier operations, public holidays, weather conditions, or other factors outside our control.

International Shipping

Shipping fees for international orders are also calculated and displayed at checkout.

Please note that international shipments may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost unless stated otherwise at checkout.

All import duties, taxes, customs fees, or related charges are the responsibility of the recipient. We recommend checking with your local customs office if you would like more information before placing your order.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number or tracking numbers.

Tracking information typically becomes active within 2–3 days after dispatch. In some cases, tracking updates may take additional time to appear depending on the shipping carrier’s scanning process.

Please use the tracking details provided in your confirmation email to follow the progress of your shipment.

Customs, Duties, And Taxes

Our company is not responsible for any customs duties, taxes, tariffs, or other charges applied to your order.

All fees imposed during or after shipping, including customs duties, import taxes, tariffs, or other related charges, are the sole responsibility of the customer.

If any customs-related payment is required by your local authority or shipping carrier, the customer is responsible for completing that payment in order to receive the shipment.

Damages

We are not liable for products that are damaged or lost during shipping.

If your order arrives damaged, please contact the shipping carrier directly to file a claim. We recommend keeping all packaging materials, shipping labels, and damaged items before submitting your claim, as the carrier may require them for review.

Please make sure to inspect your package upon arrival so any shipping-related issue can be reported as soon as possible.

Shipping To P.O. Boxes Or BFPO Addresses

We ship to addresses within the United Kingdom, including England, Scotland, Wales, Northern Ireland, and BFPO locations.

Please note that deliveries to these addresses may require additional transit time. Delivery speed may vary depending on the shipping carrier, address type, and final destination.

Lost Or Stolen Packages

We are not responsible for packages that are lost or stolen after they have been confirmed as delivered to the address provided at checkout.

Please ensure that your shipping address is accurate and secure before completing your order. If a package is marked as delivered but cannot be located, we recommend checking with household members, neighbors, building management, or the local delivery carrier.

Upon request, we will provide delivery confirmation details, including tracking information, delivery date, and carrier details, to assist you in contacting the shipping provider.

Returns And Refunds

For full details regarding returns and refunds, please refer to our Return Policy.

Thank you for choosing to shop with us!

Email: support@trailvault.com

Company Name: ONDIRA COMMERCE PTE. LTD

Address: 3 COLEMAN STREET, #03-24, WYNDHAM SINGAPORE, PENINSULA SHOPPING, COMPLEX, SINGAPORE 179804

We will reply to emails within 12 hours during working/business days.