Refund policy
30-Day Return Policy
We provide a 30-Day Return Policy, allowing you to request a return within 30 days from the date your order is delivered.
To qualify for a return, your item must be returned in the same condition as when you received it. It must be unworn or unused, include the original tags, and be placed in its original packaging. A receipt or proof of purchase is also required.
To start your return, please contact us at: support@trailvault.com
If your return request is approved, we will send you clear and detailed instructions on how to return your item for a refund.
Please note that we cannot accept items returned without prior authorization.
For any return-related assistance, you may contact us anytime at support@trailvault.com
Damages And Issues
We kindly recommend checking your order carefully as soon as it arrives.
If your item is defective, damaged, or incorrect, please contact us immediately so our team can assess the issue and help provide a prompt resolution.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Perishable goods, such as food, flowers, or plants
- Custom or personalized items
- Personal care products, such as beauty items
We also do not accept returns for:
- Hazardous materials
- Flammable liquids or gases
If you are unsure whether your item qualifies for a return, please contact us for clarification before submitting a request.
Additionally, we are unable to accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to receive a replacement item is to return the original item first. Once your return has been approved, you may place a new order separately.
Please ensure the returned item meets all eligibility conditions:
- Unused and unworn
- With tags attached
- In its original packaging
- Includes proof of purchase
Refunds
Once your return has been received and inspected, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that refund processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@trailvault.com
Email: support@trailvault.com
Company Name: ONDIRA COMMERCE PTE. LTD
Address: 3 COLEMAN STREET, #03-24, WYNDHAM SINGAPORE, PENINSULA SHOPPING, COMPLEX, SINGAPORE 179804
We will reply to emails within 12 hours during working/business days.